Customer Care Advisor

Hybrid working pattern (3 days in office)

Salary £24,000

At hampers.com, they care passionately about what they do, and are deeply proud of the way in which they bring wholehearted togetherness to gifting.

In this role, you will be responsible for ensuring customers always have an exceptional experience on all of the hampers.com channels, both offline and online. You will provide customer service support to customers across several platforms whilst always providing an exceptional standard service.

Talent Tent is delighted to be working with hampers.com to find a Customer Care Advisor to join the team.

The Role

On a day to day basis, this is the type of things you should expect from your role;

• Handling inbound & outbound calls with customers and upholding high levels of customer service

• Corresponding with customers via email

• Admin and processing tasks to ensure customer service activities are completed

• Maintaining excellent record keeping

• Processing customer orders either through the website or over the phone

• Dealing with direct customers, Amazon customers, and corporate clients, whilst providing consistent service and maintaining the hampers.com tone of voice

• Working with carriers to track delays, claims and deliveries to keep customers updated

• Taking ownership of problems, and seeing them through to resolution

• Collaborating with the wider hampers.com team to provide a great customer experience

• Being a great team player and contributing to the company culture

Christmas is a really busy time, when hampers.com bring joy nationwide with their range of hampers, so you should be ready to handle peaks in workload in the run up to the Christmas season.

What we are looking for?

You may not have 100% of these skills and attributes, but we still want to hear from you if you think you can join the team and bring joy to gifting;

• Customer service experience, whether over the phone, or other industries such as retail and hospitality

• Excellent organisational and administrative skills

• Great communication and collaboration skills

• Able to manage peaks and troughs in workload effectively

At hampers.com, we are committed to creating a diverse environment and is proud to be an equal opportunity and real living wage employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.